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TERMS & CONDITIONS
These Terms & Conditions are designed for your protection and to help ensure you get the most from your Training.
Governing Law:
The construction, interpretation and application of the terms and this Agreement are governed by the Laws of England, UK without regard to its conflict of law rules.
Confidentiality:
Please be aware that any and all materials remain the intellectual property of Thoughtful Paws Dog Training. Therefore it is prohibited to share or publish any written material (including that received electronically) without prior permission.
Please ensure that you do not attempt to train, advise or otherwise disseminate teaching to others.
Thoughtful Paws Dog Training is committed to your Privacy. We have systems in place to curate and safeguard your personal information. We do not share any specifics of your individual Programme with anyone else as it has been designed for you and your dog(s) alone. We commit to adhere to professional standards of confidentiality.
Use of likeness:
You agree to Thoughtful Paws Dog Training sharing images or video footage of our sessions.
These are occasionally shared to the Business Social Media pages, or may be used in online training materials.
If you do not wish your images to be used, please email ThoughtfulPawsDogTraining@gmail.com to opt out.
Welfare Policy:
Thoughtful Paws Dog Training does not endorse nor utilise the use of aversive equipment including, but not limited to prong collars, shock collars, sprays and rattle cans.
Thoughtful Paws Dog Training reserves the Right to curtail and/or sever programmes with Clients who fail to adhere to the above principals regarding Welfare.
Termination of Services:
Thoughtful Paws Dog Training reserves the right to terminate our services at our sole discretion. In the event of termination no refund of previously made payments will be offered. Outstanding fees will be canceled.
Grounds for Termination include but are not limited to:-
- Failure to adhere to the Welfare Standards stipulated and agreed within this document
- Failure to follow programme directives
- Failure to adhere to the Confidentiality Stipulations outlined and agreed within this document
- Behaviour detrimental to any group activities
Complaints Procedure:
Please discuss any concerns with Stephanie Guy in the first instance. Thoughtful Paws Dog Training is committed to providing a professional service, any reasonable, justifiable adjustments requested will be considered on the provision that they can be accommodated in line with our Welfare, Confidentiality clauses and within the framework of an agreed Training Plan.
Cancellations Procedure:
If you need to cancel please advise by email as soon as possible. Every effort will be made to reschedule your course as quickly as possible, we cannot guarantee the time period within which this will be possible as this is dependent on capacity at the time of your cancellation.
If Thoughtful Paws Dog Training needs to cancel an individual or series of sessions we will make every effort to reschedule your outstanding appointments within a reasonable time frame. Should any such proposed delay be considered by Thoughtful Paws Dog Training to be detrimental to your dogs Welfare, we will refer you to an alternative Practitioner(s).
Refund Policy:
Refunds will be offered for individual or series of Pre-paid sessions in the event that Thoughtful Paws Dog Training has had to withdraw their services through circumstances beyond their control under the following conditions:
Where you have been referred to an alternate Practitioner
If Thoughtful Paws Dog Training is unable to offer alternate dates within a period of 2 months from your last due appointment.
Advice not Given:
Stephanie Guy is not qualified to provide veterinary or nutritional therapeutic advice. Any information given is not intended as such.
The Results Promised:
Please be aware that your individual service is a living document and is subject to change. No guarantee is made on individual outcomes. Outcomes will not be predicted for individual dogs as they are contingent on many different and variable factors. All Training/Behaviour modification is acquired at different rates of time dependent on each dog.
Entire Agreement:
The Terms of this Agreement, together with the Risk Assessment and Waiver, constitute the Entire Agreement between company name and you and supersede any prior or contemporaneous written, oral or implied agreement related to the services. If any of this agreement is unenforceable such portion shall be severed and the remainder of this Agreement shall be fully enforceable.
Policy statement of GDPR
Thoughtful Paws Dog Training is fully GDPR (The General Data Protection Regulation) compliant. The personal data Thoughtful Paws Dog Training collect will include your name, address and wider contact details, and data relating to your animal’s training needs and training progress. These details will not be shared or sold to other organisations or used maliciously in any way.
Any information or videos about you or your dog will be digitally stored on password protected devices and your consent given or not given in the terms and conditions will be complied with.
Your data will be used to manage future communications between us including our products and services. You can opt out of receiving such communications by e-mailing ThoughtfulPawsDogTraining@gmail.com.
You can ask to view your dog’s file at any time. Your information will be kept for a period of seven years after the last training contact was made, to ensure compliance with the UK’s Statute of Limitation.
Waiver of Liability, Assumption of Risk, Loss, or Damage, and Agreement to Hold Harmless
I understand that dog training is not without risk to myself, to members of my family, or to guests who may attend, or to my dog(s). Risks include, but are not limited by, the attached Risk Assessment.
I confirm that I have read the Risk Assessment and will comply with the outlined actions I may be required to undertake.
I will make Thoughtful Paws Dog Training aware of any hazards in the remote training environment.
I will conform to all government advice regarding COVID-19.
I agree to indemnify, and hold harmless, Thoughtful Paws Dog Training from any and all liability, loss, or damage which may be alleged to have been and/or have been caused directly or indirectly to any any person, dog, or thing by my act or omission, or the act of my dog(s) whilst in training.
I acknowledge that I have read this Agreement and that I am entering into it voluntarily and with full understanding of the terms contained herein. I further agree that this Agreement is binding for this and all subsequent classes, events, and/or functions I attend.
Hazard Assessed: Online and one-to-one puppy and dog training
Assessment completed: Friday 22nd May 2020
The purpose of this assessment is to identify any risks to clients during online dog training activities and to identify and address any action deemed to be necessary to reduce and control the risks identified.
| Risk Rating | |
| Severity | 1. No Injury |
| 2. First Aid Injury | |
| 3. Lost Time Injury | |
| 4. Major Injury | |
| 5. Death | |
| Likelihood | 1. Improbable |
| 2. Remote | |
| 3. Possible | |
| 4. Probably | |
| 5. Very Likely to Occur | |
| Rating Action Bands | |
| Band | Action Required |
| 1-5 Low Risk | Manage for continuous improvement. |
| 6-15 Medium Risk | Implement control measures or further control measures, where possible, to reduce risk rating to as low as is reasonably practicable. |
| 16-25 High Risk | Consider stopping activity. Implement control measures or further control measures to reduce risk rating to as low as is reasonably practicable immediately. |
| Hazard | Associated Risks | Existing Controls | Sev-erity rating | Likeli-hood rating | Risk Rating A x B | Comments | |
| 1 | In-home emergency eg fire etc | Death, serious injury, smoke inhalation, burns | Home owner is responsible for maintaining property and belongings. | 5 | 1 | Low | Dog Handler responsible for checking that the home/remote training environment is maintained to a high standard, and to raise concerns with property owner. |
| 2 | Manual Handling of Furniture | Back Strain, muscle, foot and hand injuries | Moving furniture is not required to take part. | 3 | 1 | Low | Moving furniture is not required to take part. Any furniture moved is done at the participant’s own risk. |
| 3 | Falls | Death, serious injury, sprains, broken bones | Dog Handler to identify trip hazards and take extra care so as not to trip. | 5 | 2 | Med | Dog handler to tell Thoughtful Paws Dog Training of any trip hazards so that exercises can be moderated. |
| 4 | Equipment Failure | Escaped dog, road traffic accidents | Dog Handler to maintain their own equipment to a high standard | 5 | 1 | Low | The dog handler is responsible for ensuring that all exercises are performed in a secure area, and that all equipment (collars, leads, harnesses etc) is maintained to a high standard. |
| 5 | Electronic device being dropped | Damage to device | Dog handler to ensure that all laptops, phones, tablets or any other device used to log onto online systems are secure at all times. | 1 | 2 | Low | Participants must take time to make sure that their devices are secure. |
| 7 | Dog Fouling | Risk of disease and slip injuries | Dog handler to clear up fouling immediately, cleaning with an appropriate product. | 3 | 3 | Med | As a courtesy, dog handler to let Thoughtful Paws Dog Training know if they need to leave a zoom call to clean up. |
| 8 | Aggressive dogs | Dog bites | All dogs to be managed within the home, or on a lead if outside the home. Muzzles may be required for advanced training outdoors. | 3 | 3 | Med | Dog handler to let Thoughtful Paws Dog Training know if their dog has ever bitten anyone, or if they show signs of fear or aggression so that training plans can be modified. |
| 9 | Training of dogs outside | Loose dog, road traffic accident, dog bites | Dog Handler to maintain their own equipment (collars, leads, harnesses etc) to a high standard and to ensure that any outdoor areas for offload work are secure. | 3 | 1 | Low | The dog handler is responsible for ensuring that all exercises are performed in a secure area, and that all equipment is maintained to a high standard. |
Permission is granted to use the materials on Thoughtful Paws Dog Training web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Thoughtful Paws Dog Training at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.
The materials on Thoughtful Paws Dog Training web site are provided 'as is'. Thoughtful Paws Dog Training makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Thoughtful Paws Dog Training does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
In no event shall Thoughtful Paws Dog Training or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Thoughtful Paws Dog Training Internet site, even if Company or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Thoughtful Paws Dog Training web site could include technical, typographical, or photographic errors. Thoughtful Paws Dog Training does not warrant that any of the materials on its web site are accurate, complete, or current. Thoughtful Paws Dog Training may make changes to the materials contained on its web site at any time without notice. Thoughtful Paws Dog Training does not, however, make any commitment to update the materials.
Thoughtful Paws Dog Training has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user's own risk.
Thoughtful Paws Dog Training may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Any claim relating to Thoughtful Paws Dog Training web site shall be governed by the laws of England, United Kingdom without regard to its conflict of law provisions.
Read more on Privacy Policy here.
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